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Privacy Policy

Use of the Beyonk platform

By browsing our website, booking with Beyonk and expressly consenting where required, you agree to be bound by this Privacy Policy. Users of the Beyonk website that merely view the webpages do not need to provide any information to do so. When you create an account with Beyonk you have the choice to opt into our newsletter which will allow you to be updated with latest content from Beyonk. When you create an account with Beyonk, we store the information you provide so you can use the website, upload or buy experiences, send messages to other users and manage your bookings. When you book experiences, you will be connected with providers/vendors through the website so you can message with each other. You will be notified of messages by email. In the normal cause of business, we will never share personal or sensitive information. In order to comply with law or reasonable requests from law enforcement agencies or authorities, we may disclose your data if we are compelled to do so. We will never share your data beyond the necessary means we have outlined in this text.

The data we collect

Personal information that we collect includes: name, phone, email, company name, address, and the answers you provide to questionnaires third parties may ask you to fill in prior to or post booking, any communications you have with businesses through the system and the details of the experiences you have booked. We have visibility of messages to aid with booking issues, inquiries, and any questions. When uploading experiences, you do so with the knowledge that they will be shared with our network. For businesses, we store all the aforementioned data and any additional data you submit including business name, experience details, financial information and bookings, your live availability to deliver services, your staff members names and information, qualifications and insurance documents used for vetting.

How do we use personal information?

Information is used to track the use of Beyonk for future improvements and understanding of the effectiveness of marketing and communications. When you book through Beyonk, your information is available to the company you booked with so they are informed of purchase and can manage your booking. Your information i: available to authorised staff and contractors at Beyonk on a need-to-know basis only, to aid in the successful operations of the business, including responding to enquiries and messages. For businesses, your information is used to operate the Beyonk system to take bookings.

Opting out of communications

Upon subscribing to our communications, you can decide which communications you opt for by unsubscribing from the email list. However, once you create an account and buy an experience, there are some emails you cannot opt out of, to ensure you receive the right information about your trip e.g. booking confirmation, reminder email, summary booking email, amendments, refunds or message emails. If you wish to opt out of operational emails, you will no longer be able to use the website to find and book experiences or manage bookings. For businesses, we send you critical emails to ensure you're aware of changes to the Beyonk system, key feature releases, latest initiatives if we require you to update your account and emails to do with you receiving bookings including: booking confirmation, reminder email, summary booking email, amendments, refunds or message emails. If you wish to opt out of these critical emails, you will be unable to use the Beyonk service.

Sharing your data with third parties

When booking with Beyonk, your booking information and personal information submitted will always be visible to the business you have booked directly to. It will also be available to critical third-parties to support our service such as Stripe, that manages processing payments when you book via Beyonk. Outside of sharing data with the business you booked with and critical third parties supporting the Beyonk infrastructure, or unless we must comply with law or reasonable requests from law enforcement agencies or authorities we will never share your data with third-parties without your explicit information For businesses, by using Beyonk you can opt to share your business information, service offerings and availability across our third party websites to attract more customers and bookings.

Retention of data

When using Beyonk, your data is held in our system for as long as is necessary to fulfil the booking system objectives and purpose for which you submitted it. We may retain your personal information for longer if it may be the subject of a legal claim, or may otherwise be relevant for future litigation. Where we retain data, we do so in accordance with any limitation periods and records retention obligations that are imposed by applicable law. The General Data Protection Regulation 2016/679 is a regulation in EU law on data protection and privacy in the European Union and the European Economic Area. If you're a business using the Beyonk Booking System and you're only collect data via Beyonk, then you're already in compliance. After signing up, booking, or enquiring, you can request the data we store on you and can request this to be deleted. If you request us to delete your data, we will comply with this request. Please notify us so we can support. Data removal requests are assessed and deleted within 30 days, with both customer and relevant company(ies) notified. Businesses you've booked with or enquired with will see [removed] in place of your name, address, phone and email.

Other websites

Our website may contain links which our privacy policy does not cover, please check relevant privacy policies of each website you visit. Beyonk booking systems are used across a wide range of third party sites, of which our privacy policy only covers the Beyonk booking system and not the entire websites they're hosted on. Please check specific websites for their privacy policies respectively.

Information and data security

Beyonk has in place appropriate technological and operational security processes designed to protect personally identifiable information from loss, misuse, alteration or destruction. Only authorised employees & contractors will have access to any data provided by you, and that access is limited by a need to know basis. Each employee or contractor having access to any personally-identifiable information is obligated to maintain its confidentiality. Although we take steps that are generally accepted as industry standard to protect your personally-identifiable information, Beyonk cannot guarantee that your personally-identifiable information will not become accessible to unauthorised persons and Beyonk cannot be responsible for any actions resulting from a breach of security when information is supplied over the Internet or any public computer network.

What are cookies?

As is common practice with almost all professional websites this site uses cookies, which are tiny files that are downloaded to your computer, to improve your experience. This page describes what information they gather, how we use it and why we sometimes need to store these cookies. We will also share how you can prevent these cookies from being stored however this may downgrade or break' certain elements of the sites functionality. For more general information on cookies see the Wikipedia article on HTTP Cookies.

How we use cookies

We use cookies for a variety of reasons detailed below. Unfortunately in most cases there are no industry standard options for disabling cookies without completely disabling the functionality and features they add to this site. It is recommended that you leave on all cookies if you if are not sure whether you need them or not in case they are used to provide a service that you use.

Disabling cookies

You can prevent the setting of cookies by adjusting the settings on your browser (see your browser Help for how to do this). Be aware that disabling cookies will affect the functionality of this and many other websites that you visit. Disabling cookies will usually result in also disabling certain functionality and features of the this site. Therefore it is recommended that you do not disable cookies.

The cookies we set

Account related cookies If you create an account with us then we will use cookies for the management of the signup process and general administration. These cookies will usually be deleted when you log out however in some cases they may remain afterwards to remember your site preferences when logged out.

We use cookies when you are logged in so that we can remember this fact. This prevents you from having to log in every single time you visit a new page. These cookies are typically removed or cleared when you log out to ensure that you can only access restricted features and areas when logged in.

This site offers e-commerce or payment facilities and some cookies are essential to ensure that your order is remembered between pages so that we can process it properly.

Third Party Cookies

In some special cases we also use cookies provided by trusted third parties. The following section details which third party cookies you might encounter through this site. This site uses Google Analytics which is one of the most widespread and trusted analytics solution on the web for helping us to understand how you use the site and ways that we can improve your experience. These cookies may track things such as how long you spend on the site and the pages that you visit so we can continue to produce engaging content.

For more information on Google Analytics cookies, see the official Google Analytics page.

We also use social media buttons and/or plugins on this site that allow you to connect with your social network in various ways. For these to work the following social media sites, including Facebook, Instagram and Twitter, will set cookies through our site which may be used to enhance your profile on their site or contribute to the data they hold for various purposes outlined in their respective privacy policies.

More Information

Hopefully that has clarified things for you and as was previously mentioned if there is something that you aren't sure whether you need or not it's usually safer to leave cookies enabled in case it does interact with one of the features you use on our site.

However if you are still looking for more information then please contact us.

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