Table of Contents
Post SEO title
Visitor Centric Ticketing™: Redefining the way you connect with your visitors
Meta description
Visitor Centric Ticketing™ (VCT) is a revolutionary approach to ticketing technology that prioritizes visitor satisfaction, drives sales uplift, and fosters loyal, engaged communities. Learn how VCT differs from traditional ticketing systems and why it's essential for modern businesses.
What is Visitor Centric Ticketing™?
Visitor Centric Ticketing™ or (VCT) is an approach that researches, designs, builds, measures and optimizes ticketing technology to drive the best visitor outcomes, that in turn leads to increase satisfaction, direct sales uplift and larger, more engaged communities that repeat visits and referrals.
Visitor Centric Ticketing™ is a commitment to treating your customers as more than just booking references. They are individuals with names, needs, and aspirations. Modern technology can go beyond the ticket sale and enhance the visitor experience.
Read more on Visitor Centric Ticketing
Why is it important?
VCT leads to direct positive outcomes for the business from increased sales, repeat visits, higher satisfaction and less admin.
Salesforce reports that 94% of consumers are more likely to make another purchase after a positive customer service experience, whilst Zendesk states 69% of consumers would first try to self-serve an enquiry. By building ticketing technology that aligns to modern customer expectations, businesses are set up for success.
What was the alternative before VCT?
Before Beyonk introduced VCT, attractions depended on legacy ticketing providers who’ve been around since the fax, music CDs, paging, on-site servers and no online bookings were a thing.
As technology moves so quickly, what was good back then is no longer fit for the times. Like the CD, fax or pager, their systems have now become obsolete with frequent crashes, slow-down in new development and clunky user experiences.
New technology is mobile-first, fast, intuitive to use, robust and secure and built to minimize clicks to speed up frequent actions.
This new technology opens up a whole new approach for how to delight visitors, and that’s how Beyonk has bought VCT to the market.
How Visitor Centric Ticketing differs from others
Visitor-Centric Ticketing (VCT) focuses on enhancing the customer experience, offering more flexibility and integrated tools compared to traditional ticketing systems. Legacy systems are often limited to basic ticket sales and require extra work or third-party tools for more advanced features.
Take a look at how VCT stacks up against legacy systems in the comparison below:
.png)
What are the downfalls of Visitor Centric Ticketing?
Some critics say ticketing should be so seamless that customers barely notice it. But being obsessed with the visitor experience, Beyonk has found hundreds of ways in which a new breed of technology can redefine success of ticketing and do more for your business by delight customers on every interaction beyond just fast ticket sales.
Want to learn more about VCT and how it can transform your business? Schedule a free demo with one of our team of experts today
