The Escape Room Guys Have Reduced General Admin by 95% With the Help of Beyonk Group’s BookingHound Solution | Beyonk Blog
Discover how The Escape Room Guys managed to reduce their general admin by 95% with the help of Beyonk Group’s BookingHound solution.
The Escape Room Guys are based in the Cathedral Quarter, in Derby. There are three escape rooms to choose from, each varying in difficulty and is the perfect challenge for team building with friends, family and work colleagues.
BookingHound’s flexibility allowed The Escape Room Guys to expand their business online.
Prior to 2017, The Escape Room Guys were using another booking system, however, after expanding the business and adding more rooms to their experience, they discovered their current system didn’t allow them to add more rooms to their product selection.
At the time they were working with another company who had come across BookingHound, a Beyonk Group solution, and discovered it had all the capabilities they needed to run their business effectively. In addition, BookingHound would allow them to adapt the booking system based on their needs in the future.
“Recent updates to the booking widget have made our website look cleaner and more professional.”
With BookingHound’s recent updates to user experience on the booking form, The Escape Room Guys have found this has only strengthened the customer experience and made their website look a lot cleaner and more professional than before.
Alongside this, the team have noticed many of their competitors booking forms aren’t as clear and simple to use for the customer, particularly on mobile, which further highlights the importance of a user-friendly, mobile-first booking system provider.
BookingHound’s customer service and automation capabilities have exceeded expectations.
The Escape Room Guys and their partnership with BookingHound has meant they’ve been able to automate a lot of their business operations so they spend less time fielding calls and bookings.
They’ve also found BookingHound’s customer service to be exceptional, allowing any issue or query to be fixed very quickly.
“The fact nothing has ever gone wrong and every time I’ve had a query someone’s always gotten back to us very quickly and that to me is probably the most important thing. BookingHound has always been very responsive, someone has always gotten back to me very quickly whenever I’ve had a query.”
Adam at The Escape Room Guys
Administration duties have reduced by 95%
Since using the BookingHound system, The Escape Room Guys have found their general administrative duties have reduced by 95%, allowing them to spend less time answering customer queries and answering phone calls and more time on ensuring their customers have the best experience possible.
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