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Wild Futures’ The Monkey Sanctuary Have Moved to Online Booking With Beyonk | Beyonk Blog
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Discover why Wild Futures’ The Monkey Sanctuary moved to online bookings with Beyonk.
Wild Futures is a primate welfare and conservation charity situated on the South East coast of Cornwall at their flagship project The Monkey Sanctuary. The Monkey Sanctuary is home to 40 monkeys rescued from lives of abuse in the UK primate pet trade. Found between Looe and Seaton, this Sanctuary has been operating since 1964, and is open to the public between April and October.
A perfect attraction for families to take a tour of the monkey enclosure and learn more about the different species of the rescued monkeys. Kids can enjoy the wildlife play area, as well as take a stroll through the beautiful wildlife gardens.
The Monkey Sanctuary moved to online booking primarily due to the COVID-19 pandemic and haven’t looked back since.
Prior to 2020, The Monkey Sanctuary team didn’t have an online booking system in place, all bookings were taken as customers walked into the sanctuary itself.
The need for an online solution came as the Sanctuary tried to re-open after 16 months of being closed due to the COVID-19 pandemic. To try and protect the monkeys from COVID-19, they had to limit the number of visitors on site, and spread them evenly throughout the day. Beyonk was the perfect solution to help them manage visitors allowing them to reserve their visit beforehand in order to adhere to COVID-19 protocols.
After implementing the Beyonk booking system, The Monkey Sanctuary team found the software was very easy to use both for the customer and their team when making changes and managing visitors when they arrived onsite. This encouraged them to continue with online bookings after lockdown restrictions were lifted.
Source: The Monkey Sanctuary
Beyonk’s easy-to-use system and stellar customer service won over The Monkey Sanctuary team.
In addition to ease of use, The Monkey Sanctuary team found that Beyonk’s customer service was very supportive and allowed them to run their experiences more efficiently.
"It is easy-to-use for both us and customers who are trying to buy their tickets. Beyonk offers great customer service, anything I’ve had an issue with, there's always been somebody there."
Sarah Hanson, Wild Futures
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Header Image Source: The Monkey Sanctuary
