Spilman’s Have Reduced Admin by over 20% Since Using Beyonk | Beyonk Blog
Discover how the Beyonk booking system helped Spilman’s Farm reduce their admin duties by over 20%.
Spilman’s Farming opened in 1941 and is run by the husband and wife team Richard and Sally, along with two of their three sons Tom and Joss. The farm reaches across 700 acres in the North Yorkshire countryside and offers experiences for ‘Pick Your Own’ fruits and pumpkins.
National Farm Attractions Network recommended Beyonk as an alternative booking system
Several years ago, Spilman’s began selling experiences which first allowed customers to simply walk-in and purchase, however, they later looked into alternatives and decided to invest in online booking.
Prior to Beyonk, they were using another booking system, however, after a few recommendations from the National Farm Attractions Network, the Spilman’s team decided to look into Beyonk as an alternative solution.
“A few people there had mentioned Beyonk and the fact they provide a good service. That’s when I decided to look into it.”
Tom at Spilman’s Farm
Admin duties have decreased by 20%
Since using the Beyonk booking system, Spilman’s have found their general admin duties has decreased by 20%.
Features that have made a difference to their lives is the ability to check customers in quite easily. Additionally, having access to see who has turned up at a particular time slot and who hasn’t turned up has proved very beneficial. Overall, the Spilman’s team have found Beyonk to be a very good system and simple to use.
Beyonk’s customer service ticked all the boxes for Spilman’s Farm
After first speaking with Beyonk, Spilman’s found great comfort in the support they received and found Beyonk to be an attentive team who were flexible with pricing and actively listened to feature suggestions that were made.
“They made me feel like we were going to get well looked after. Overall, they just seemed like good people to work with. Support like that really is the best part about the people at Beyonk, it really has been superb.”
Tom at Spilman’s Farm
When asked what his top tips for new businesses were, Tom had this to say:
“My advice for new tourism businesses entering this industry is to try and do something different to what’s on your doorstep. The second piece of advice is to look after your customers. By doing that, you’ll have loyalty for life.”
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