Kernow Coasteering Saved Over 75% Admin Time By Automating The Booking Process

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Kernow Coasteering Saved Over 75% Admin Time By Automating The Booking Process | Beyonk Blog

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Discover how Kernow Coasteering saved over 75% admin time by automating the booking process using Beyonk.

Kernow Coasteering is a coasteering and rock climbing experience provider based in Cornwall, on the Land’s End peninsula. They have been running since 2013 and offer unforgettable experiences for both beginners and experts. Cornwall Underground Adventures is a sister company of Kernow Coasteering who offer guided tours of abandoned Cornish tin mines, established in 2019.

Taking bookings manually became very time-consuming, prompting the need for an online solution.

Prior to using Beyonk, Kernow Coasteering were taking bookings via email and over the phone, requiring their owner Matt George to spend hours every day on general admin duties.

Eventually, they realised it was unsustainable and an automated solution would be critical for business growth and management.

Kernow Coasteering has managed to save over 75% admin time by automating the booking process with Beyonk.

During this time, Beyonk reached out to Kernow Coasteering and after a thorough online demonstration, they found it was able to solve all of their admin issues in a very simple way.

It has also allowed the Kernow Coasteering team to save over 75% of time on admin and focus more on running their experiences.

“Beyonk streamlines the admin side of things so I can focus more on the activities themselves and marketing. It is very reliable and saves me a whole bunch of time and headache.”

Matt George, Owner of Kernow Coasteering and Cornwall Underground Adventures

Source: Kernow Coasteering

Beyonk helped to restore the owner’s faith in issuing gift vouchers.

Previously, Kernow Coasteering had to issue gift vouchers manually after receiving a phone call or email address which in itself required more admin time. Another issue came about when they were often contacted by customers to redeem vouchers that had already expired.

The Beyonk booking system has provided customers with a place to go to redeem vouchers so they are no longer able to book outside of the available session or after it has already expired without needing to speak to the team.

“My experience has been very positive. For anyone not using a booking system out there, it’s a no-brainer. It saves you an extraordinary amount of admin time. Fees are very reasonable. Beyonk is going from strength to strength and gradually introducing more partnerships.”

Matt George, Owner of Kernow Coasteering and Cornwall Underground Adventures

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