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BookingHound’s Customer Support Has Been Very Advantageous to Globalls | Beyonk Blog
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Discover how BookingHound’s customer support has been incredibly valuable to Globalls.
Globalls is an activity business offering two 12-hole mini golf courses. Situated on the waterfront of Brighton Marina, this wonderfully unique experience is based on aquatic, jurassic, zootopia and carnival themes.
The company began seven years ago when owners Julie and Patrick decided they wanted to create their own business and combine both of their skills, leading to the creation of Globalls. Since then, their experience has continued to grow and become more and more popular to what is now four courses and a cocktail bar.
BookingHound stood out above multiple booking systems
Prior to BookingHound, Globalls didn’t have a booking system in operation, which meant as their activity business became more popular, customers were turning up at all hours, causing very long queues. Because of this waiting time, there were many customer complaints, leading Globalls to look for an online solution that would allow them to avoid this issue in the future.
After reviewing a number of different booking solutions, the Globalls team found BookingHound to be the most suitable.
“At a fundamental level, BookingHound is quite simple to use, particularly for us changing things in the back end. It’s really easy to get your head around especially when we’ve hired new staff members who need to be able to use the system. Overall, it makes everyday management and reporting easier and more efficient.”
Charlotte Cumber, Venue Manager at Globalls
Source: Globalls
BookingHound’s customer support team has stood out to Globalls
Since implementing the BookingHound system on their website, the Globalls team have found the support they’ve received to be incredibly responsive and helpful.
Overall, the system has allowed them to cope with the large amount of bookings they receive and given them the breathing room to grow their business by adding new courses.
“Whenever we’ve needed some support in making a change or setting up a new feature, the BookingHound team have been very responsive to that which just makes our lives easier knowing we have that support on hand if we need it.”
Charlotte Cumber, Venue Manager at Globalls
When asked what their top tips were for new businesses looking to step into this industry, Charlotte said:
“I would say, think about the product and what you want to offer first. Then make sure you do have a booking system in place as that will immediately set you apart. Utilise the booking system you choose as much as possible, especially with creating specialised offers and discounts to drive more bookings. The important part of the beginning stages is looking at what’s available and how you can use it to improve sales.”
Header Image Source: Globalls
