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Why visitors rate the Beyonk booking experience 9.35/10—and what that means for you
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Discover how Beyonk providers are using real-time booking feedback to improve visitor satisfaction, reduce drop-offs, and increase repeat bookings, backed by a 9.35/10 average rating and 80% NPS.
The booking experience that keeps visitors coming back
How real-time customer feedback is driving higher satisfaction and more sales for Beyonk providers.
The booking process is often the first real interaction a visitor has with your business. It’s where expectations are set and decisions are made. If it’s clunky or confusing, it can lead to drop-offs. If it’s smooth and hassle-free it builds confidence and encourages repeat visits.
That’s why at Beyonk, we’ve focused on making the booking journey as simple, intuitive, and reliable as possible across any device, for any type of experience.
But how do we know if it’s working?
We’ve started asking every customer after checkout….
“How would you rate your booking experience?” (on a scale from 0 - very poor, to 10 - excellent)
From this question, visitors were able to provide their reasoning for their answer and what they have shared has been so valuable.
The results: A booking experience that delivers
Across tens of thousands of bookings, customers have rated their Beyonk-powered experience an average of 9.35 out of 10. Even more impressively, over 70% of people gave a perfect 10/10 rating, and we’re seeing a Net Promoter Score (NPS) of 80%—well above industry norms.
But what’s driving these scores?
Digging deeper, two key reasons stood out again and again:
- Ease of use – This was the number one driver of positive scores. In fact, two-thirds of customers who gave a 9 or 10 specifically mentioned ease of use as the main reason for their rating.
- Clear information – This was the second most common theme, cited by 43% of those top-scoring customers, who appreciated knowing exactly what they were booking without confusion.
Whether it’s reserving a family day out, grabbing a last-minute gift card, or securing tickets for a seasonal event, the feedback is consistent: the booking process is fast, straightforward, and trustworthy.
What this means for you as a provider
You know your business relies on happy customers and these days, expectations are higher than ever. People want fast, simple, mobile-first booking. They want to feel reassured. They want to spend less time searching and more time enjoying.
That’s why this isn’t just a nice stat to share, it’s a clear indicator of what a well-designed booking system can do for your bottom line. A smooth checkout doesn’t just look good - it converts more visitors, reduces drop-offs, and increases repeat business.
And here’s the best part: we’ve made this insight available directly to you.
With customer feedback now visible in your Beyonk dashboard, you can see exactly how your visitors are rating their shopping experience in real time. That means no guesswork. No wondering if your setup is working. You get a clear view of what’s going well and where you can improve.
We’re already seeing results and providers are taking action based on this feedback, simplifying their ticket options, making descriptions clearer, and gaining a better understanding of how customers feel about pricing.
One Beyonk provider noticed that a specific experience was consistently receiving lower booking scores. Thanks to real-time feedback, it became clear why: visitors were citing lack of clear information and poor ease of use as reasons for their lower ratings.
With these insights, the provider changed the names of long experience titles and reduced the number of ticket type options. Once they made these changes, the results were immediate and the average booking scores for that experience jumped from 5.0 to 8.93.
These small changes can have a big impact, and now you have the data to guide every decision!
Why this feedback matters
Traditional ticketing systems give you a transaction. Beyonk gives you an experience and the data to back it up.
We’re not just about selling tickets. We’re about helping you build relationships with your customers. The kind that turn one-time visitors into loyal fans. The kind that drive five-star reviews, word-of-mouth referrals, and off-season bookings.
Every positive booking experience contributes to the bigger picture: stronger visitor satisfaction, higher conversion rates, and more sustainable business growth.
And when we talk about being Visitor-Centric, this is what we mean, designing every touchpoint to serve both your visitors and your goals.
Ready to see your scores?
If you’re already using Beyonk, you might have spotted the new feedback insights now live in your checkout analysis dashboard. If not, now’s a great time to log in and explore. You’ll also find booking speed data, cart abandonment rates, and a range of other experience-specific metrics to help you optimise your booking experience even more.
And if you’re not yet working with Beyonk, ask yourself this: What could your business achieve with a 9.35-rated booking journey?
Schedule a demo with our team to find out and see how you can deliver a smoother, faster, and more rewarding experience for your visitors.
