Cancellation / Changes by you (“The Client”) 

Should you wish to change details of your booking after we have confirmed details, we will do our best to help accommodate you. Should you wish to cancel the event the following cancellation schedule will be used to ascertain any outstanding fees. Cancellation Schedules: More than 14 weeks prior to the start date – Loss of deposit only. Between 10 & 14 weeks prior to the start date – 35% of the total cost + Deposit. Between 8 & 10 weeks prior to the start dates – 60% of the total cost + Deposit. Within 8 weeks of start date or during the event – Full payment is due. 

Cancellation / Changes by Rewild MTB (“The Provider”) 

a) Should we make changes or cancellation due to Rewild MTB’s inability to provide resources or staff or when cancellation by others on your course makes continuation unviable or impractical, we will inform you as soon as possible with suggested alternatives. Should these not be satisfactory or suitable for you, we will refund all monies within 14 days. 

b) We will always strive to provide you with the activity/venue/itinerary stated on your booking form/confirmation however the very nature of the outdoor environment means that the weather and other unforeseen circumstances can often determine that this is not possible. Any changes we are forced to make due to these or similar circumstances will be based on ensuring your safety and providing you with a quality outdoor experience. We will inform you as soon as we have made an assessment that such a change is necessary so we can discuss /arrange suitably comparable alternative activities/venues /itineraries for your day/event/course. Refunds are not normally provided in such circumstances. 

c) If, due to Force Majeure we are unable to fulfil our contract with you, you will not be due compensation. This relates to extremely unusual or unforeseeable circumstances beyond our control which generally affect us all. Examples include, warfare (declared or undeclared), acts of terrorism (and threat thereof), insurrection, explosion, civil strife, epidemic, plague, pandemic (including but not limited to the ongoing effects of Covid-19 and any future strain of the coronavirus) significant risks to human health such as the outbreak of serious disease or natural disasters such as floods, earthquakes, forceful wind or weather conditions which make it impossible to travel safely to the travel destination or remain at the travel destination, the act of any government or other national or local authority including port or river authorities, industrial dispute, labour strikes, lock closure, quarantine, government intervention, natural or nuclear disaster, fire, chemical or biological disaster, unavoidable technical problems with transport and all similar events outside our or the supplier(s) concerned control.