Book with confidence COVID guarantee:
In addition to our standard terms we continue to allow you to reschedule your booking at any time for up to 12 months if required as a result of COVID-19. If local or national restrictions prevent you from attending you will also have the option of a full refund (minus booking or payment processing fees).Alterations
myGuidedWalks will always do their best to accommodate reasonable requests to alter your booking such as a change to the names of clients included in your booking or, in the case of private guiding, a change to the itinerary. If there are associated costs relating to such a change we reserve the right to discuss these costs with you and make an additional charge for them if the alteration is agreed.Cancellations
We strongly recommend clients consider taking out appropriate cancellation insurance. In the event of a booking being cancelled by a client, myGuidedWalks will refund the client as follows:
- Cancellations more than 30 days from the start of the activity will receive a 75% refund, excluding any additional costs incurred by myGuidedWalks for accommodation we have booked, or the option to change to an alternative date that we can accommodate.
- Cancellations 30 days or less from the start of the activity will not be refunded.
In exceptional circumstances myGuidedWalks may need to cancel your booking. If myGuidedWalks cancel your booking you will have a choice of receiving a full refund or changing your booking to an alternative date or activity of equal value. If you prefer to change to an activity of a higher value you will be required to pay the difference. We will not be liable for any additional costs or expenses incurred as a result of such a cancellation.
Open group walks operate with a minimum number of 2 participants. If you are the only person to book on a walk or course we may contact you to offer you the choice of swapping to an alternative date or activity or to receive a full refund. Navigation Training courses, private guiding and other bespoke activities have no minimum numbers. For full terms and conditions please visit our website