If you need to cancel your experience for any reason, we cannot offer a refund in any circumstances.

More than 7 days notice (a day starts at the time of your experience so if you are cancelling a 10:30am slot, you need to notify us by 10:30am 7 days prior or more) - we will offer to rearrange your experience to another suitable date (subject to availability) or offer a gift voucher with a 12 month expiry. This will be offered free of charge but note that the 12 month expiry of the gift voucher will start from the original date of your booking. You must have booked and attended your rebooked experience before the last date of the expiry period. 

Less than 7 days notice (a day starts at the time of your experience so this applies if you are cancelling a 10:30am slot after 10:30am 7 days or less prior) - we can only offer to rebook your experience to another suitable date (subject to availability) or issue a gift voucher (where the expiry date starts from the original date of your booking) if we are able to resell your tickets. If we are not able to resell your tickets then we are not able to rebook your experience or issue a gift voucher. Any partial ticket resale will be honoured with the issue of a gift voucher to the value of what we have been able to resell. We want to do the best for our customers but as a small business we have to impose this restriction - a late cancellation often means we cannot resell the tickets at such short notice. This impacts heavily on our revenue and ability to be able to survive as a business.

For full cancellation terms and conditions please visit https://www.lydfordgorgealpacas.com/terms-and-conditions