About Costis

Hi! My name is Costis Panaretos; my home place is Kerkyra, widely known as Corfu. Many years ago, during my second wave of self discovery, I was drawn into the need to explore my island on foot. I wanted to meet and understand the land that gave birth to me. The more I found out, the more driven I became to dig deeper and deeper into my origins. The thirst to answer all the new questions was increasing alongside my desire to share the knowledge, so it was quite natural that very quickly I became a professional trekking guide! I’ve been leading trekking tours for the past decade in different parts of Greece and Cyprus. I have walked and shared outdoor experiences with thousands of people and counting. I’m fluent in Greek, excellent in English and an expert in the language of expression. In my personal time, I never cease to learn new tricks of the trade and, of course, I don’t lose any opportunity to venture into the mountains! Expanding awareness is my goal and what’s a better way than being out there in the great beyond?!

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Booking Policy

Booking Conditions Please read carefully: Panas Adventures Ltd (‘the Company’, “we”, “us” and “our”) accepts bookings subject to the following conditions. Except where expressly stated, these conditions only apply to trip arrangements booked by you with us and which we agree to make, provide or perform (as applicable) as part of our contract with you. All references in these conditions to “trip”, “booking”,“contract” or “arrangements” mean such trip arrangements unless otherwise stated. Please note: the information appearing in the section headed “Frequently Asked Questions” in our brochure or in these or any comparable sections and any other relevant information on our website also form part of your contract with us. References in these conditions to such sections include the comparable sections or information on our website.

1. Your trip contract

The contract is between the Company and you (“Panas Adventures” and “you” in these conditions), being any person travelling or intending to travel on a trip operated by us including any person who is added or substituted after booking. We both agree that English law (and no other) will apply to your contract and to any dispute, claim or other matter of any description which arises between us (except as set out below). We both also agree that any dispute, claim or other matter of any description (and whether or not involving any personal injury) which arises between us must be dealt with by the Courts of England, Wales, Scotland and Northern Ireland only. No employee of the Company other than a director has authority to vary or omit any of these terms. No promise of a discount or refund will be binding on us unless confirmed by us in writing.

1. To secure your booking

(Please refer to Clause 16 “Late Bookings”) To secure a booking, we or our authorised travel agent must receive payment of the minimum deposit of 10% of the total trip price, per person, (or full payment if booking within 60 days of the start of your trip or at an earlier stage for some trips). A higher deposit will be payable if any supplier(s) requires additional payment at the time of booking / prior to balance due date. On occasions, full payment for a service may be required at the time of booking. The applicable deposit will be confirmed at the time of booking. See also “How to Book” at ‘Who are We?’ section. 2a. Acceptance/Flexibility/Transparency/Booking Confirmation All clients (including anyone who is added or substituted at a later date), whether booking in person, by telephone, via our website, by e-mail or facsimile or by any other means, will be deemed to have agreed to the following four conditions: a) they have read and accepted our Booking Conditions and general information pages contained in our brochure and/or on our website. b) they appreciate and accept the risks involved in adventure travel and acknowledge that the nature of this type of travel requires considerable flexibility and they should allow for alternatives c) they do not suffer from any pre-existing medical condition or disability which may prevent them from actively participating in the trip. If any person suffers from any medical condition or disability which will or may affect their trip arrangements, please contact us before making your booking to discuss your requirements. d) the person making the booking confirms that he/she is at least 18 years old and has full authority to enter into a contract on the basis of these conditions on behalf of all persons named on the booking and confirms that all such persons are fully aware of and accept these conditions. A booking is accepted and becomes definite only from the date when we receive the full payment of the chosen trip and sending you the ‘Confirming your Booking email’ to you or your authorised travel agent (With the exception of tailor made trips

• see below). It is at this point that a contract between us comes into existence. If you book online, any acknowledgement of

your booking request we send to you in the meantime is not a confirmation of your booking. Before your booking is confirmed and a contract comes into force, we reserve the right to increase or decrease holiday prices. It is the responsibility of the client to check their confirmation, itinerary and any other documentation upon receipt and to inform us within 10 days of any error or inaccuracy as it may not be possible to make changes at a later stage. Where we able to do so, you will be required to pay any fees, costs or charges incurred in making the change (see clause 4) except where any error or inaccuracy is our fault and you have failed to inform us of it within 10 days of receiving the document in question. We reserve the right to decline any booking at our discretion. We will communicate with you by e-mail. You must therefore check your e-mails on a regular basis. We may also contact you by telephone and/or post if we cannot, for whatever reason, contact you by e-mail. Certain documents may need to be sent by post. References in these conditions to “send” and “in writing” or similar include communication by e-mail. You should contact us by e-mail if you need to do so for any of the reasons mentioned in these booking conditions (for example, to request an amendment). 2b. Tailor made trips To secure a booking, we or our authorised travel agent must receive payment of the minimum deposit of 20% of the total trip price, per person, (or full payment if booking within 90 days of the start of your trip or at an earlier stage for some trips). A higher deposit will be payable if any supplier(s) requires additional payment at the time of booking / prior to balance due date. On occasions, full payment for a service may be required at the time of booking. The applicable deposit will be confirmed at the time of booking. We may not be in a position to confirm the costs for all services forming part of your tailor made (self-guided) holiday at the time of booking. Where any costs cannot be confirmed, we will provide you with an estimated price for your holiday which will be based on anticipated rates and costs. If you wish to proceed with the booking and we are in a position to do so, we collect the necessary deposit on the estimated cost and on the basis that the final price you have agreed to pay will be the one applicable to your holiday after confirmation of all costs. Once we have confirmation of all applicable costs, we will issue a confirmation which will show the confirmed price. This price may be higher or lower than the estimated price. Any such difference will not be a surcharge and, if an increase, will be payable in full. If, however, any increase between the estimated price and the confirmed price shown on your revised invoice is greater than 15% of the estimated price, you may cancel your holiday and receive a full refund of all monies you have paid us, other than insurance premiums and amendment fees/charges, providing you notify us in writing of your wish to do so within 10 days. No compensation will be payable in this situation. It is the responsibility of the client to check their confirmation, itinerary and any other documentation upon receipt and to inform us within 10 days of any error or inaccuracy as it may not be possible to make changes at a later stage. Where we able to do so, you will be required to pay any fees, costs or charges incurred in making the change (see clause 4) except where any error or inaccuracy is our fault and you have failed to inform us of it within 10 days of receiving the document in question. We reserve the right to decline any booking at our discretion. We will communicate with you by e-mail. You must therefore check your e-mails on a regular basis. We may also contact you by telephone and/or post if we cannot, for whatever reason, contact you by e-mail. Certain documents may need to be sent by post. References in these conditions to “send” and “in writing” or similar include communication by e-mail. You should contact us by e-mail if you need to do so for any of the reasons mentioned in these booking conditions (for example, to request an amendment). All email correspondence should be sent to tailormade@panasadventures.co.uk

1. Payment for your trip

The balance of all monies due must be received by us or our authorised travel agent not later than 60 days before the start of your trip. For certain trips, full payment must be received sooner. We will tell you at the time of booking when this is the case. In the case of non-payment by the balance due date, we reserve the right to treat your booking as cancelled and cancellation charges will apply (see clause 5). Please note, that in the case you have not notify the Company via written or verbal notification about your wish to cancel, at least 60 days before the start of your trip, we will then contact you via email or phone. If we fail to reach you or receive a respond by you and we still have not received the full payment by 14 days before trip start day, we reserve the right to apply the relevant cancellation charges as indicated at clause 5 Cancellation Charges (e). Any monies paid by you to an authorised travel agent for trips operated by us are held by the agent on our behalf. Deposit and balance payments must be made in the same currency and sufficient payment should be sent to ensure the company receives the total invoiced price as guaranteed. You can pay by cheque, credit or debit card. We accept Visa and Mastercard for which a credit card fee of 1.52% is payable (£1.52 per £100) for all payments paid to Panas Adventures by credit card. We reserve the right to change this charge if the card issuer or merchant provider’s charges to us vary. We will advise you if this happens before taking any payment by credit card. This fee does not apply if payment is made by debit card.

1. If you change your booking

4a. Specific to our group tours (as in Adventures page of our website) 1) A confirmed booking can be changed or transferred free of charge to a different departure date or trip, up to 60 days prior to departure. Thereafter all changes will be treated as cancellations and subject to the cancellation charges below. Changes are subject to availability and are limited to one transfer during the lifetime of your booking. It is not possible to rebook back onto the original departure once you have either transferred or cancelled your booking. You can request a credit voucher for the amount paid in respect of any cancelled booking, less any non-refundable charges incurred by us or imposed by our suppliers. This must be redeemed within 12 months of issue against a new booking. No further credit vouchers can be requested against the new booking. The voucher cannot be exchanged for cash. No cash refund will be provided if the cost of the new booking is less than the value of the credit voucher. 2) If you are unable to travel, in circumstances which we consider reasonable, the booking or your place on the booking may be transferred to another suitable person (introduced by you) up to 30 days prior to departure. Any costs or charges incurred by us or incurred or imposed by any supplier(s) in making the transfer must be paid before the transfer can be made. Any overdue balance payment must also be paid. 4b. Specific to Tailor made Trips 1) After a contract has come into existence any requests to change any aspect of your holiday itinerary must be made in writing. We will make every effort to assist you but cannot guarantee that it will be able to meet such requests. 2) An administration fee of £50 per booking plus any additional costs or charges incurred by us or incurred or imposed by any of our suppliers will be charged if a confirmed booking is changed, up to balance due date. If we are able to accommodate a request to change to a different holiday or departure date, the price payable will be that applicable to the alternative holiday. Thereafter all changes will be treated as cancellations and subject to the charges below. 3) If a client is unable to travel, in circumstances which the Company considers reasonable, the booking or that client’s place on the booking may be transferred to another suitable person (introduced by you). However, the holiday arrangements must remain the same as originally booked. If a transfer can be made, an administration charge of £100 per person transferring his/her place if the Company is advised up to your balance due date or £150 per person if advised after your balance due date, together with any costs or charges incurred by us or incurred or imposed by any supplier(s) in making the transfer, must be paid before the transfer can be made. Any overdue balance payment must also be received.

1. If you cancel your booking

Should you wish to cancel; cancellation charges will be imposed. These are calculated from the day written or verbal notification (Confirmation of your Reservation email) is received by us or our authorised travel agent as a percentage of the total trip price per person cancelling, excluding any amendment charges and insurance premiums. The cancellation charges shown below are those which will apply to most trips. However, some suppliers have conditions which require the payment of higher or different charges (including the imposition of 100

Cancellation Policy