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Compass Holidays

Experiences by Compass

About Compass

We specialise in walking, cycling and activity short breaks and holidays in a variety of UK, European and worldwide destinations. Founded back in 1990, our vast expertise means we know how to plan an activity holiday that highlights the very best each destination has to offer. A unique and active vacation with Compass Holidays allows you to get under the skin of the history, culture and natural beauty of some of the world’s most iconic and stunning locations.

Booking Policy

Making a booking Please read the below terms and conditions carefully, or click here to view our complete privacy policy. These Booking Conditions, together with our privacy policy and, along with any other information given to you at the time of booking, set out the terms and conditions of the contract between you and Compass Holidays Limited, registered address: Beechurst House, The Reddings, Cheltenham, Gloucestershire GL51 6RT United Kingdom. company no 06125369. (“we”, “us”, “our”). In these Booking Conditions references to "you" and "your" include the first named person on the booking and all persons on whose behalf a booking is made or any other person to whom a booking is added or transferred. By making a booking, the first named person on the booking agrees on behalf of all persons detailed on the booking that: he/she has read these Booking Conditions and has the authority to and does agree to be bound by them; he/she consents to our use of information in accordance with our Privacy Policy; he/she is over 18 years of age and where placing an order for services with age restrictions declares that he/she and all members of the party are of the appropriate age to purchase those services; he/she accepts financial responsibility for payment of the booking on behalf of all persons detailed on the booking. These Booking Conditions and any agreement to which they apply are governed in all respects by English law. We both agree that any dispute, claim or other matter which arises between us out of or in connection with your contract or booking will be dealt with by the Courts of England and Wales only. You may, however, choose the law and jurisdiction of Scotland or Northern Ireland if you live in those places and if you wish to do so. No variation to our contract with you shall be of any effect unless made in writing and with our authority. All bookings made with Compass Holidays are made subject to these Booking Conditions. When you pay your deposit you are making an offer to purchase our services or holidays, which, if accepted by us, will result in a binding contract when we issue you with a confirmation invoice. Payment of your deposit does not constitute our acceptance of your offer and your deposit will be refunded in full if your offer is refused. Once your holiday has been confirmed we will accept responsibility for it in accordance with these conditions as an "Organiser" under the Package Travel, Package Holidays and Package Tours Regulations 1992. Please note that for any bookings which fall outside of the scope of these regulations, we act as agent for the relevant service providers, and your contract for those services is with the directly with the supplier. 1. Booking & Paying For Your Arrangements A booking is made with us when you pay us a deposit as notified to you (or full payment if you are booking within 6 weeks of departure) and we issue you with a booking confirmation invoice. All money that is received is held in trust until completion of the holiday. Deposit payments for all bookings: 20% of the cost of the booking. A binding contract will come into existence between you and us as soon as we have issued you with a booking confirmation invoice that will confirm the details of your booking and will be sent to you. Upon receipt, if you believe that any details on the booking confirmation or any other document are wrong you must advise us immediately as changes can not be made later and it may harm your rights if we are not notified of any inaccuracies in any document within ten days of our sending it out. The balance of the cost of your arrangements (including any applicable surcharge) is due not less than 6 weeks prior to scheduled departure. If we do not receive this balance in full and on time, we reserve the right to treat your booking as cancelled by you in which case the cancellation charges set out in clause 6 below will become payable. 2. Website, brochure & advertising accuracy We make every effort to ensure the accuracy of the advertising, brochure and website information and prices at the time of printing, regrettably, errors do occasionally occur. You must, therefore, ensure you check the price and all other details of your chosen arrangements with us at the time of booking. The information and prices shown on our website and in our brochures may have changed by the time you come to book your Arrangements. 3. Insurance It is a condition of your contract with us that you must take out adequate travel insurance. You must be satisfied that your insurance fully covers all your personal requirements including pre-existing medical conditions, cancellation charges, curtailment, medical expenses and repatriation in the event of injury or illness during your holiday with us. We do not check insurance policies for suitability, but reserve the right to request a copy. You are responsible for indemnifying us in full in the event that we incur any losses or expenses arising out of your failure to take out adequate insurance cover. If you choose to travel without adequate insurance cover, we will not be liable for any losses howsoever arising, in respect of which insurance cover would otherwise have been available. 4. If you change your booking If, after your booking has been confirmed, you wish to transfer to a different holiday or departure date, we will make every effort to satisfy your requirements; however, this may not always be possible. In instances where arrangements are already in place for a specific overseas holiday this may not be possible without loss of deposit. Any request to change arrangements must be made in writing by the person who made the booking or their travel agent. Where we can meet a request, all changes will be subject to payment of an administration fee of £30 per person per change, as well as any costs and charges incurred by us and/or incurred or imposed by any of our suppliers in making this change. You should be aware that these costs could increase the closer to the departure date that changes are made and could be up to 100% of the holiday price, therefore you should contact us as soon as possible. Where we are unable to assist you and you do not wish to proceed with the original booking, we will treat this as a cancellation by you. A cancellation fee may be payable in accordance with clause 6. 5. Transfer of booking: If you wish to transfer your confirmed booking to another person, you can do so, provided that the following conditions are met: That person is introduced by you and satisfies all the conditions applicable to the holiday; We are notified not less than 7 days before departure; You pay any outstanding balance payment, an amendment fee of £30 per person transferring, as well as any additional fees, charges or other costs arising from the transfer; and The transferee agrees to these booking conditions and all other terms of the contract between us. You, as transferor of the holiday, and the transferee shall be jointly and severally liable to us for the payment of the balance due, together with all additional charges of whatever sort imposed by the suppliers providing component parts of your holiday. Important Note: Certain arrangements may not be amended or transferred after they have been confirmed and any alteration could incur a cancellation charge of up to 100% of that part of the arrangements.

Cancellation Policy

Custom Policy

As we incur costs in cancelling your arrangements you will have to pay the applicable cancellation charges shown in the table below – these show the proportion of the full holiday cost, including VAT. Cancellation more than 70 days prior to the holiday will result in loss of your deposit Cancellation between 56 and 69 days prior to the holiday will result in charges equivalent to 40% of the total price of the holiday. Cancellation between 55 days and 28 days before the holiday will result in charges equivalent to 60% of the total price of the holiday Cancellation between 27 and 9 days before departure will result in charges equivalent to 80% of the total holiday price Cancellation less than 8 days prior to the departure will result in charges of the entire cost of the holiday. If you are unable to come on your holiday due to serious illness, jury service or for any other serious reason the booking can be transferred to another person up to seven days before departure providing the replacement person pays the amendment fees.

Refund excludes processing fees. Alternate dates may be able to be agreed at no additional cost, but this is not guaranteed.