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About Flanesford Priory

Flanesford Farm is a family run business, set in the heart of the Wye Valley in Goodrich. We grow lots of different crops on our farm, as well as hosting visitors to stay in Flanesford Priory self-catering accommodation. Hen & Dot cafe at Flanesford is open 10am to 4pm; Fridays, Saturdays and Sundays - offering light bites, lunches, hot drinks and delicious cake. We have a Maize maze in the summer, Pumpkin patch in October and Santas grotto with Christmas trail in December

Booking Policy

Your commitment to us
When you confirm your purchase, you are accepting that these terms and conditions form the basis of any contract between Flanesford and yourself. The Maize Maze is located on a working farm which may contain inherent risks. Participants must stick to paths at all times, failure to do so will result in you being asked to leave the site.

Appropriate Clothing
Flanesford Pumpkin Patch is in a field so appropriate clothing should be worn, i.e. wellies/old shoes, old clothes, water proof jacket 

Prices are inclusive of any applicable taxes and there are no surcharges. Once you have paid, we will not increase the price of your tickets. Prices displayed on the site are subject to change without notice. 
Extreme Weather / Other Unavoidable Circumstances at the Venue 
The management reserves the right to cancel the event on any day if in their view extreme weather could cause damage to property or could render the site unsafe for use by the public. In these extreme circumstances online tickets could be transferred to another suitable day to be agreed between both parties. No refunds can be given. 

Your booking usually prevents others from booking at a specific time on a specific date and is therefore subject to a recognised cancellation policy for sporting activity bookings, which is in line with Regulation 6 within the Distance Selling Regulations issued by the Office of Fair Trading. This means that, once the booking is in place, your right to cancel without penalty ends. Unfortunately we cannot issue any refunds for cancellations. Tickets are purchased for specified days but with the caveat that there will be no refunds but in extreme circumstances tickets can be changed to another specified day within the days the event is running depending on the discretion of the management and if there is available space. All tickets will cease to be valid after 4pm 5th September 2022. If a date change is deemed necessary contact 01600 890506 or email 

Booking Process 
Bookings can be made on our website or by telephone. All bookings require full payment at the time of booking to hold the date and time requested. Please bring along your booking reference number and/or email print out. 

Online Booking
Once purchased, on-line tickets may not be used in conjunction with any other offer. No ticket may be resold. Any discounts or offers on-line are available for limited quantities and periods only and shall not be available on bookings made by phone or in person. Confirmation On receipt of the required payment and final availability check, you will receive confirmation of your booking and a receipt for your payment, which will have full venue contact details and any other relevant information. Please use the postcode provided to generate your own map online using Google Maps or other similar service. If you do not receive these details on your receipt, contact us immediately. If you fail to do this and subsequently cannot find the venue you must accept full responsibility. 

Arrival Times 
Please ensure you arrive within your allocated time slot to ensure a safe flow of visitors. The booking will normally be treated as a cancellation in the event of late arrival with the loss of all monies and the activity provider will turn you away, particularly if they have a busy schedule to meet. This is their right to do so. Your acceptance of this proviso forms part of any booking. Please take arrival times seriously allowing for any possible delays on route to the venue 

Exclusion from Venue 
The activity provider has the right, at all times, to refuse participants access to the booked activity at any stage of the booking and remove them from their venue if in their opinion the participants are under the permitted age; are unfit to take part in the activity because of physical or mental impairment; be under the influence of alcohol or drugs; have arrived too late to take part; consider them to be a danger to themselves, other participants or members of staff ; or are displaying aggressive and abusive behaviour (verbal or physical). If any of these occurrences apply, the booking will have been deemed to have been cancelled and cancellation charges will apply. There are no exceptions. No Smoking, No littering onsite, No Alcohol or Drugs to be brought or consumed on site. 

Car parking is available at the venue. Vehicles and contents are left at owners risk. 

General - Flanesford (NW & I Roper) cannot be held responsible for loss or damage to any personal belongings or lost property whatsoever. - To keep everyone safe and happy, when you are on Flanesford Priory land you must abide by these rules carefully. Children 15 years of age and under must be supervised by a PARENT or GUARDIAN throughout each activity. The Management cannot be held responsible for any injury incurred. 

If you are dissatisfied with your activity in any respect, then you must speak to the activity provider on the day and come to an agreement about how you can resolve the situation. It will not be considered reasonable if you have not brought your dissatisfaction to the attention of the activity provider at the time and then complain later. If you take part in an activity, either the booked activity or a replacement offered by the activity provider on the day, it is deemed that you consider that the activity of which you took part is entirely acceptable to you and that a complaint at a later date is unlikely to be considered. 

Data Protection 
The Company complies with the principles of the Data Protection Act 1998 and is registered. Those principles require that data be: 
• Fairly and lawfully processed 
• Processed for limited purposes 
• Adequate, relevant, and not excessive 
• Accurate 
• Not kept longer than necessary 
• Processed in accordance with the data subject's rights 
• Secure 

Failure to abide to any of these rules will result in you and your group being asked to leave.

Cancellation Policy

Flexible Policy

For a full refund, cancel at least 7 days before the activity is scheduled to start.