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About The Lakes Mountaineer

I'm Ben, a fully-qualified Mountaineering and Climbing Instructor and member of AMI. I have over 25 years experience working in the outdoor industry and am a climber, scrambler and mountain walker in my spare time, often accompanied by my wife, son and dog. I'm passionate about the mountain environment and how everyone can gain something from it. My other qualifications include Summer Mountain Leader, Winter Mountain Leader, International Mountain Leader, Rock Climbing Instructor, Paediatric First Aid, First Aid at Work, Outdoor First Aid and Safeguarding level 1, and I have an enhanced DBS check.

Booking Policy

All these activities have some inherent danger. Accidents and injuries can happen, irrespective of the level of competence of guide, instructor or participant. All participants must be aware of this, and accept this. Covid-19 is included as a potential danger. The Lakes Mountaineer accepts no responsibility for accidents or injuries to individuals, or loss or damage to personal effects, unless caused by negligence on the part of the instructor. 
We suggest you take out cancellation and curtailment insurance for any bookings, and appropriate activity insurance. The Lakes Mountaineer will endeavour to ensure all days run. However, alterations from planned activities may have to be made when weather or safety dictate. If we cancel the course owing to our illness or the above reasons, a full refund will be given. If your actions indicate you are putting, or may put, yourself or others in danger, you will be excluded from the remainder of the course without refund. This includes if you are exhibiting any symptoms of COVID-19, and therefore going against government guidelines of self-isolation.
Under 18s must be accompanied by a parent or legal guardian at all times  - this means that at least 1 adult must be a participant on most courses. Some courses are not appropriate for under 18s. However, as experience and ability can vary enormously, we have no hard and fast rule. Some courses require a level of competence before participation. All effort will be made to adapt courses, but if this is not possible, then this will be viewed as a cancellation on your part. All participants must be able and willing to follow safety instructions issued by the guide or instructor. Failure to do so is at your own risk.
Any information given to us (names, addresses, phone numbers, dates of birth) will be kept for contact or age verification reasons only. We will not offer any information we hold to any other party unless required to do so for registration of awards etc - you will be informed beforehand of this. If you wish us to remove or change your information at any time, we will do so. Medical and emergency contact details will be required, but will be destroyed once your bookings are complete (on a monthly basis). We will ask for your permission before using your email for our marketing purposes. We use Facebook, Instagram and other social media and will ask you to 'be friends', 'like' or 'follow' us etc. You may of course 'unfriend' us etc. if you no longer wish to receive updates.

Vouchers booked via the Beyonk booking system have the following terms:

  • Valid for 12 months from purchase date
  • Vouchers redeemable online
  • Vouchers are single-use with no change given
  • Vouchers cannot be exchanged for cash
  • Vouchers are not refundable
  • Vouchers are not replaceable if lost or stolen.

Cancellation Policy

Flexible Policy

For a full refund, cancel at least 7 days before the activity is scheduled to start.