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About Personal Class Travel Ltd

Based in Cardiff, the capital of Wales, Personal Class Travel provide out driven sight seeing tours around Cardiff, and South East Wales, and further afield. All our tours are private tours for up to 3 people (4 on our Cardiff City Tour), and unique to just you and your group. Our guides are licenced Cardiff Private Hire Drivers, who spend the rest of their working lives driving people around Cardiff. What better way to see Cardiff, and find out more about the history of the city, and the "go to" places than someone who spends their days driving around the city. Our regional tours, and longer tours are ideal for those who want to see more than just Cardiff. On a regional tours we can show you around Cardiff, then you have a choice of seeing the Vale of Glamorgan if scenery is your preference. If History is more your thing, we have the Cardiff & Newport Tour which includes some of the best preserved Roman Remains anywhere in Newport. If your a fan of Castles, our Three Castles tour takes you around Cardiff, before visiting Three Castles in one day. Our Longer Tours, leave Cardiff altogether and show you more of Wales. Our "Off The Shelf" longer tours take in places such as Tintern Abbey. Market towns like Abergavenny, Crickhowell, Brecon, Builth Wells & Rhyader. As well as the dramatic scenery of the Brecon Beacon National Park, Mid Wales and the Afon Valley. You can book an "off the shelf" tour, or contact us, and we will put together a tour specifically for you, going where you want to go and seeing what you want to see. Whether you are coming on one of our standard tours, or we are designing one specifically for you, you can be sure of an enjoyable few hours. Book a Transfer with your Tour, and if you are coming to the UK from abroad, we will pick you up from the Airport, on your arrival in the UK, and take you to your hotel, then at the end of your stay, drive you back to the Airport. If you are booking a Transfer & Tour, choose the tour you wish to go, book the date and time, and then select the Airport your are flying into. We will then contact you to arrange your Airport Transfer. If the Airport you are flying into is not listed, please contact us. Complimentary light refreshments (water & snacks) are included with all our sightseeing tours.

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Booking Policy

All Tours are subject to our full terms and conditions which can be viewed on our website, by clicking here.

 The particular portion of our full terms and conditions that apply to tours are;


2 Personal Class Tours 2.1 All tours are for a maximum of 3 people 2.2 Tours will begin and end at the same location as advised by the customer. The driver may at their discretion end the tour at an alternative location within a reasonable time and distance from the advised location. 2.3 Tours may end at a different location if agreed in advance with the company, however the company reserves the right to charge an additional amount for this 2.4 Tours do not follow a set route, so what may be seen on one tour may not be seen on another tour 2.5 All tours must be paid in full at the time of booking. When booking, the customer must provide the full address of the start and finish of the tour, the number of people on the tour, the name and mobile phone number of at least one of the passengers going on the tour 2.6 The customer may cancel a tour and receive a full refund minus 25% 72 hours prior to the booking. Tours cancelled between 72 and 48 hours prior to the booking and receive a 50% refund. No refunds will be given for tours cancelled less than 48 hours prior to the booking 2.7 All tours are driven sightseeing tours. Unless advertised otherwise, no entry is included to any attraction or location. The customer may request that the driver stops at any given location for any reason, including but not limited to the opportunity to take photos, gain entry to an attraction. Any such request will be subject to the driver's ability to stop and park. In the event the customer wishes to enter an attraction, and the driver can park nearby, the customer may do so. Any entry fees and or parking charges however will be payable by the customer in addition to any monies already paid. 2.8 Any time spent in an attraction will be included in the tour time and the tour will not be extended to compensate. Should the customer be in an attraction or location at the time the tour was due to end, the tour will be deemed to be over, and the current location will be deemed to be the destination. In this situation the driver will be under no obligation to wait for the passenger or return them to the original destination. The only exception to this is where the driver departing may leave the passengers stranded with no other way of getting back to the pick-up location. In this situation the company has a duty of care to ensure all passengers are safely returned to a location they can get back to the pick-up location from. Any such location does not have to be the pick-up location and any place that has suitable transport links will suffice for the company's duty of care to be fulfilled. The driver reserves the right charge an additional fee for this. Alternatively, the passengers may make an additional booking to return them to the pickup location, or any other location of their choosing. For this the customer will be charged full mileage rates 2.9 The driver for the tours is licenced private hire or hackney drivers and not Historical experts. Whilst they will have a good general knowledge of the region, they are not experts and the company does not guarantee the accuracy of any information given by the driver either prior too, during, or after the tour 2.10 Only refreshments, such as food and drink, provided by the company is to be consumed in the vehicle. The customer is free to bring their own food with them, but this must be consumed outside of the vehicle 2.11 The company reserves the right to cancel any tour or terminate any tour early due to weather conditions or predicted weather conditions which may make driving dangerous, and to do would increase the chance of injury. In the event of a tour being cancelled, the company will offer to re-arrange the tour at no additional cost. If this is not possible then the customer will be eligible for a full refund. In the event a tour is commenced but is terminated early due to worsening weather conditions no refund will be given if the tour has lasted more than 1 hour. In the highly unlikely event a tour commences, but is terminated less than 1 hour later, a 50% refund may be issued to the customer 2.12 Smoking or Vaping is not permitted in the vehicle at any time, and damage and soiling charges are the same as for Personal Travel 2.13 The driver will arrive at the designated pick-up location at the designated time. If the customer has not arrived and contact has not been made with the customer 15 minutes after the designated time, the driver may leave the pickup location and no refund will be given. If contact has been made with the customer, the driver will wait up to a maximum of 30 minutes after the designated time before leaving and no refund will be given. If the tour begins late because of the driver having to wait for the customer, the tour may be reduced in length of time, and still finish at the scheduled time, and no refunds will be given. 2.14 The amount of time the driver waits will be subject to any parking or waiting restrictions in place at the pickup location. In the event the driver is unable to wait at the designated pick-up location for the stated times, the driver may move to another location to wait while attempting to contact the customer. If the driver must move to an alternative location due to parking or waiting restrictions, the driver will return to the designated pick-up location once contact has been made. In certain circumstances the company and the driver reserve the right to request the customer goes to the driver’s new location. Such circumstances would be due to the traffic conditions, or a one-way system being in operation, or similar meaning it would take less time for the customer to go to the driver’s location, rather than the driver returning to the designated pick-up location. 2.15 Where a Transfer & Tour has been booked, the customer must book the tour at the same time as the transfer. 2.16 Where a Transfer & Tours has been booked and the transfer is from an airport, the company and the driver will track the flight and the driver will aim to be in the arrival’s hall 20 minutes after the flight has landed. The driver will wait for up to 60 minutes after the flight has landed. If contact has not been made 60 minutes after the flight has landed, the driver may depart the airport. The company will attempt to contact the customer for a period of up to 24 hours, or up until 1 hour before the start time of the tour, whichever is sooner. If contact can be made, the company will attempt to reschedule the tour. If the customer is not contacted in this time scale, or the tour cannot be rescheduled to a convenient time the tour will be cancelled, and any refunds will follow the refund policy laid out above. Any refund will be for the value of the tour only. 2.17 Where a Transfer & Tour has been booked and the transfer is from somewhere other than an airport the driver will arrive at the designated pick-up location at the requested time. If contact has not been made 30 minutes after the booked time, the driver may leave. The company will attempt to contact the customer by email for a period of up to 24 hours, or up until 1 hour before the start time of the tour, whichever is sooner. If contact can be made, the company will attempt to reschedule to tour. If the customer is not contacted in this time scale, or the tour cannot be rescheduled to a convenient time the tour will be cancelled, and any refunds will follow the refund policy laid out above. Any refund will be for the value of the tour only.

Cancellation Policy