At Patterdale Hall we can offer a full range of outdoor activities, all based onsite and within easy reach of our front door. We have access to three local crags, boathouses where the kayaks, canoes, SUPs and sailing dinghies are kept, and the grounds where the ropes course, gorge and archery range are all just by a short walk from the Hall.
Patterdale Hall (BSSL) Booking Terms & Conditions The contract for hire is between you as hirer (Client) and Bolton School Services Ltd (BSSL) trading as Patterdale Hall (the centre).
It is strongly recommended that the client takes out their own, sufficient cancellation, curtailment and personal injury insurance.
UNSUITABLE CLIENTS The right is reserved to decline a booking, refuse admission to or exclude from the centre if in the opinion of the Centre Manager or senior personnel (if the centre manager is not available); the client is unsuitable to take charge or if such behaviour is displayed by the client or members of the clients party that is a cause for concern in the opinion of the Centre Manger. In this case the hire terms paid shall be refunded in full or in part if services have been delivered and the contract shall be discharged without further liability on either party. BSSL reserves the right to repossess the hall and/or any equipment at any time where damage has been caused by the hirer’s group or in the opinion of the Centre Manager is likely to be caused by the hirer’s group. In such a case BSSL shall not be liable to make a refund of any portion of the hire terms paid.
CLIENTS RESPONSIBILITIES The client is responsible for taking reasonable care of buildings, furniture and equipment whilst in use. You are advised to check on arrival and report any shortcomings, damage or missing items immediately to the Management. The client must undertake to report and pay for any damage caused. Unsuitable substitutes are not acceptable. All accommodation and the hall’s immediate grounds must be left in a reasonable condition before departure. The client shall not be permitted to make any alterations or have nails and screws, blue- tack and cellotape or any such similar implements/adhesives driven into/stuck onto the woodwork or plaster/paintwork of any part of the facilities.
CLIENTS PROPERTY BSSL or Patterdale Hall does not accept any liability for loss or damage to personal effects, baggage or vehicles belonging to the client’s group.
LOST PROPERTY It is the client’s responsibility to ensure that all personal property is taken away at the end of their visit to Patterdale Hall. The onus is on the client to contact Patterdale Hall should they believe any items have been left at the Hall. Should the client wish any items of property to be returned to them postage and packaging will need to be paid in advance direct to BSSL. As a guide small packages will be charged at £5.00 per package, medium packages at £10.00 per package and large packages at £15.00 per package as a minimum. The exact price will depend on the size and weight of the item. It may not be possible to post some large items. The final decision will be made by the Patterdale Hall Management Team. Lost property will be kept for 14 days. If it is not claimed within this time frame the lost property will be given to charity.
FORCE MAJEURE We will not be liable to pay any compensation if we are forced to cancel or change any aspect of the course due to circumstances beyond our control which we or our suppliers could not have reasonably foreseen or forestalled. Such circumstances include, but are not limited to, war or threat of war, terrorist activity, riots or civil strife, industrial disputes, natural, nuclear or biological disasters, pandemics, fire, bad weather, closure of airports, ports or stations, cancellation or changes in schedules by air, land or sea carriers.
CORONAVIRUS - COVID 19 If Patterdale Hall (BSSL) is unable to deliver the product due to local restrictions or challenges within the operation, efforts will be made to transfer the booking to an alternative date suitable to both parties. If agreement cannot be reached between both parties to transfer the booking in these circumstances, then Patterdale Hall will cancel the booking and will make a full refund of the monies paid for the parts of the product not delivered. Clients accept their responsibility to not attend the site if they are unwell, have symptoms of the coronavirus, are awaiting test results or have been requested to isolate by track and trace or other professionals. In line with government guidance at the time.
COMPLAINTS A comprehensive complaints policy is available on request or from the “Useful documents” page of the Patterdale Hall Website www.patterdalehall.org.uk
ERRORS Any typographical, clerical, or other error or omission in any sales literature, quotation, price lists, acceptance of offer, invoice or other documentation issued by BSSL will be subject to correction without any liability on the part of BSSL.
AGREEMENT It is assumed by BSSL that the confirmation of your booking by the completion of the process implies these conditions have been read and agreed with.
JURISDICTION The contract shall be governed by the laws of England and subject to the jurisdiction of the English courts.
AMMENDMENTS OR CANCELLATIONS BY YOU:
Subject to availability, amendments to your group numbers may be possible up until the start of your course, although we cannot guarantee that we will be able to accommodate you.
In the event of a cancellation by you of a paying participant place that is cancelled (to be determined by the date when written notification of cancellation is received by the Centre) the following cancellation fees will be due:
More than 12 weeks prior to the course commencing - Deposits only (25%)
Between 12 and 8 weeks prior to the course commencing - 50% of fees due
Between 7 and 6 weeks prior to the course commencing - 80% of fees due
Less than 6 weeks prior to the course commencing - Full payment