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About PaddleTime

We are PaddleTime! We specialise in providing the most fun you can have on the water. Take part in our expertly guided canoe experiences at one of our absolute honey pot locations across the UK.

Booking Policy

Full details of your confirmed booking(s) will be sent on acceptance of your pending booking(s) request.

Everything you need to arrive on time and well prepared will be sent to you via email.

If you have a confirmed booking with us and need help, you can email us on or you can call us on 01590 612377.

Cancellation Policy

Custom Policy

All cancellations must be made by telephone (no answerphone messages will be accepted) or in writing. PaddleTime Ltd will acknowledge a cancellation within 48 hours of receiving it. Until the customer has received confirmation, the original booking remains valid. 

Late arrivals and no shows constitute as a cancellation and will be treated as such. No refunds or re-bookings will be given. 

For cancellations, the customer will be charged on the following basis:

If we are made aware that you wish to cancel within 48 hours of your course or activity, you will lose your payment and we will be unable to rebook you. If we are given 7 days' notice, we can offer a full refund or credit. Between those times, only 50% credit will be offered.

A different set of terms applies to group bookings. Read our full terms and conditions.