Lady sitting on a clock

Things are taking a little longer than usual, please bear with us...

About Big Heritage

Big Heritage are thought-leaders and innovators in the field of heritage engagement in the UK.

Booking Policy

Standard Terms & Conditions 
Once you make a booking with us by phone, email or online, you are accepting that these terms & conditions form the basis of any contract between us.

Prices are inclusive of any applicable taxes. Prices, dates and times on the website are subject to change without any notice.

Once purchased tickets may not be used in conjunction with any other offer. No ticket maybe resold. Any discounts or offers on-line or through 3rd parties are available for limited quantities and periods only and shall not be available on bookings made by phone or in person, unless otherwise stated.

Please bring your booking reference number or booking confirmation (can be accepted on a phone) Prices are correct at time of going to press and are subject to change without notification.

Vouchers booked via the Beyonk booking system have the following terms:

  • Valid for 12 months from purchase date
  • Vouchers redeemable online
  • Vouchers are single-use with no change given
  • Vouchers cannot be exchanged for cash
  • Vouchers are not refundable
  • Vouchers are not replaceable if lost or stolen.

Cancellation Policy

Custom Policy

Unfortunately, we cannot issue any refunds for cancellations, at our discretion however we may be able to transfer your booking to another date.