Lady sitting on a clock

Things are taking a little longer than usual, please bear with us...

About Forest Distillery Ltd

Forest Distillery Ltd

Booking Policy

FAQ How have your tours been affected by Covid-19? Building work was completely halted while we were in lockdown so our tour is now very much a ‘work in progress. 

 We are extremely confident that our tours are one of the safest activities that you can book right now. We're in a very remote location, all of our staff have regular temperature & health checks, our venues are deep cleaned regularly, and you should not come into close contact with others during your visit. In order to comply with social distancing rules, we have reduced the capacity from 26 to 20. 

We have added extra tours to reflect this. We have also set up hand sanitiser stations and encourage customers to wash their hands regularly. 
We ask that all attendees must wear a facial covering to wear in line with the advisory ‘1mtr and extra safety precautions required’ guidelines when we are down in the cellars.

Are there ID or minimum age requirements to enter the event? Over 18's only, but challenge 25 is a policy we operate at all times. Please don't be offended if we ask for ID. 

What are my transport/parking options for getting to and from the event? The Cat and Fiddle has parking but this is limited to approximately 30 cars. The Forest Distillery has a farmyard that can take approx 10 cars. Buxton Pavilion has a pay and display car park. We always encourage car sharing within the advised Covid-19 guidelines. Disabled car parking is available; any special requirements please let us know in advance. 

How can I contact the organiser with any questions? Any questions don't hesitate to email or call us and we will do our best to help: / 01260253245

What's the refund policy? Unfortunately tickets are non refundable and can not be exchanged for another date. 

Is it OK if the name on my ticket or registration doesn't match the person who attends? Under normal circumstances we would say yes. However, for track and trace purposes the ticket or registration must match the person who attends. 

Do you allow dogs and children? Unfortunately dogs and children are not permitted on the tour. The Cat and Fiddle takeaway shop is open to the general public from Monday to Sunday every week 10.00 am until 5.00 pm. This shop does welcome children and dogs.

Is food included? No, but food is available to buy at the Cat & Fiddle, but we would always advise pre-booking. 

Can I Buy a Bottle? Yes, all of our venues have fresh stocks and plenty of other items too!
 Most major credit cards are accepted but we are not accepting cash payments at this time. 

Can I smoke on site? We kindly request, smokers do so in the designated smoking area. 

Is the bar open afterwards? We allow an additional 30 minutes at the end of your tour for any further drinks. If we have another tour booked, then I'm afraid that we will have to kick you out onto the Moor once they arrive! 

For any further questions, please email or call us on 01260 253245

Cancellation Policy

Moderate Policy

For a full refund, cancel at least 30 days before the activity is scheduled to start.