If we cancel your booking We endeavour to provide all services as described in our confirmation and to exceed your expectations with regard to the quality of delivery. However, if for any reason we cannot deliver your programme we will notify you promptly. We will refund any payments received in full but we accept no responsibility for any additional costs incurred.
If we change your booking details In the interests of the safety and enjoyment of participants we may need to make changes to your course. Should this be necessary we will notify you promptly. This may include a change to the course dates and locations, for example due to dangerous or unstable conditions at the course location or inclement weather. We reserve the right to make these changes at any time and cannot be held liable for any additional costs incurred.
If you cancel your booking If you would like to cancel all or part of your booking we require notification by email (in writing). As we may not be able to find another person to take your place on the course and will have incurred costs with your booking, the terms stated below apply:
Notification received ≥ 90 days before programme start date: 50% refund OR Transfer your place to a different date or location within the next calendar year from date of notification (admin fee of £35.00)
Notification received 15 – 89 days before programme start date: No refund available BUT Possibility of transferring your place to another date or location within the next calendar year from date of notification, (admin fee of £60.00)
Notification received 0 – 14 days before programme start date: No refunds or place transfers available As such we therefore encourage all of our participants to take out appropriate insurance – please see 'Insurance' below.