Your responsibility as an experience seeker
Beyonk tries to make it as easy as possible to find and book an epic experience. It is your responsibility to ensure that the experience you book is suitable for you based on your level of experience and fitness. The experience providers (who are all lovely folk by the way) can be contacted in advance of booking if you have any questions on the services they provide. Likewise, it is your responsibility to make sure you are aware of what is provided in the price of the experience.
Some experiences provide accommodation, travel, food and more, whilst others may ask you to bring your own. We ask our experience providers to give you as much information as possible, but should anything still be unclear, please shoot them a message through the website to understand more. We understand that we live in a world of instant responses, but by nature of them being awesome adventurers, it might take them a couple of days to respond from up a mountain, down a valley or underwater; so please do bear that in mind!
You must ensure you have the appropriate equipment and kit required to take part in your booked activity, otherwise you may be turned away by your experience provider. This decision will be at the discretion of your experience provider and is purely for your safety and the safety of any others that might be part of your experience. The experience provider, and Beyonk itself, cannot be held responsible for the damages you incur as a result of you not being able to take part in an experience due to you not having sufficient kit and equipment, food, water or other necessary requirements outlined in the experience providers event description or booking terms and conditions.
Beyonk aims to help people find experiences but does not contain all the information that should be consulted before planning a trip. Make sure you are aware of weather conditions, risks associated with each trip, the equipment you require, your routes, the best time of year to go and plans in case of emergency.
You should maintain communications over the Beyonk platform with experience providers. Should you communicate with the experience providers outside of the Beyonk website our investigations as to any refunds or cancellations may be less effective and there is no guarantee to a resolution being reached.
Beyonk only works with experience providers that can demonstrate they are appropriately suitable for the experiences they plan to lead (including industry recognised qualifications where applicable). Whilst we do everything reasonably possible to ensure the authenticity and quality of our experience providers, Beyonk cannot be held responsible for any fraudulent behaviour they engage in. We allow (and encourage) experience providers to write a description about themselves, which may outline the qualifications they have. It is ultimately your responsibility to ensure you are comfortable with the inherent risk of doing outdoor adventurous activities with the experience provider (who outlines their background in the description). Should you feel like you need to know more about their story or qualifications, you can message them easily through the website. If you have any concerns at all, please report them to Beyonk so we can investigate.
Epic experiences often carry an element of risk, so please note all bookings are made on the basis that the customer will strictly observe the safety instructions given by the experience provider. If you choose to ignore the advice of these staff you do so at your own risk and forfeit a duty of care from the experience provider.
Experience providers and Beyonk reserve the right to exclude customers from activities they are not adequately prepared or fit enough for and where their involvement may jeopardise their own, other customers or the provider's safety. No refund will be made to clients excluded on these safety grounds. It is your responsibility to understand whether the experience is suitable for your ability level before you book, or show up to an experience.
Some experiences such as mountain walking or climbing can be risky activities. You should be fully aware of this and accept the possibility that you may be injured or even killed whilst in adventurous areas. Whilst undertaking an organised experience helps to minimise these risks it does not eliminate them, therefore you should not book, or go into adventurous environments, if you do not fully understand and accept the risks inherent in adventure activities.
You should also be aware that some activities are highly subject to local weather and conditions and, whilst every effort will be made to meet your experience aims, sometimes this will not be safe or practical. In this event every effort will be made to offer suitable alternatives but no refunds will be available unless your experience provider stipulates otherwise.
It is the customer's responsibility to obtain their own appropriate insurance prior to the experience. This must cover the relevant activities you are undertaking. We recommend you also take out cancellation insurance as we can take no responsibility for events beyond our control that mean you cannot attend the experience.
Beyonk may seek to use photos of events for the website / publicity purposes. It is perfectly within your rights to request for us not to use these photos, but please know we would only ever use them to help promote the awesomeness of our experiences.
Experiences advertised on the Beyonk platform often involve joining with other customers towards a common walking, paddling, cycling (or other experience type) goal. These are intended to be fun & sociable trips and experience providers try hard to ensure all participants are suited to the experiences they are undertaking. However, occasionally guests will struggle due to unforeseen circumstances and will have to turn around during an experience. By booking on one of our open experiences you are joining a team and must accept this may compromise your own objectives. People not wanting to accept this compromise should book experience providers privately or ensure they rally their troops to fill all of the places available on one experience.
The experience provider (or anyone with a responsibility for your wellbeing) will review and may alter the planned experience as it progresses in response to the changing influence of variable factors and will do his or her utmost to ensure that any problems are solved for the benefit of the majority of those taking part. Agreeing to these terms and conditions signifies your acceptance of the experience providers' authority to make decisions affecting the group or individuals on the trip(s) you are booking.
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