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Beyonk overview

www.beyonk.com and related subdomains or platforms are operated by Beyonk Ltd (otherwise referenced as the platform, we, us, ourselves, the website, beyonk, beyonk.com, www.beyonk.com).

Beyonk ("we", "Beyonk", "us", "our website" "the service" "the company") acts a technology platform for you to sell experiences. We provide a platform for the supplier/principal ("experience provider"; "experience business", “activity leaders”, ”suppliers", "leaders", "guides", "adventure leaders”, “activity business”, ”activity provider”) to list their services, so consumers can book adventures (or "trips”, “experiences”, "adventures", “events”) online. Beyonk operates predominantly in the UK and is a trading name of Beyonk Ltd. Company number: 11994212. Beyonk provides booking technology to sell your trips online. By using Beyonk you agree to the express appointment of agent in Beyonk, whereby Beyonk receives a fee for each booking made using their technology.

Beyonk is a booking platform and plays no part in the organisation, supply or management of activities. By using Beyonk you accept our terms and indemnify us from all liability associated with the organisation, supply and management of the activity. Suppliers are responsible for delivering services. As part of using Beyonk, all suppliers agree they are responsible for and liable for providing the services properly, complying with all applicable laws, having sufficient insurance in place and suppliers agree to indemnify Beyonk against any customer claims or chargebacks.


Your responsibilities

Communicate solely through Beyonk.com

For customers enquiring via Beyonk channels, you agree to keep conversations on Beyonk.com, meaning you will not actively seek to send them to an external website for alternate booking to avoid commissions owed to Beyonk. When you receive bookings via Beyonk, you are put in direct contact with customers. For customers reaching you via your own website using the Beyonk booking technology, you get to access their data and manage discussions as suitable for you.

Keep availability and information up to date

You are responsible for ensuring your information is uploaded accurately, including your booking terms, cancellation terms, prices and spaces are kept up to date and all information uploaded about activities is accurate for the activity being delivered. Any claims of over-bookings or misplacing will be at your own risk and Beyonk cannot be held liable for such issues.

Safe, responsible and insured

You are responsible for ensuring you and all people delivering activities on your behalf are appropriately insured for the activities you are offering. You are responsible for ensuring the safety of customers on your activities. You indemnify Beyonk for any damages resulting in the negligence or accident on such activity.

When you get paid

When receiving sales via Beyonk channels you agree to Beyonk holding money as agent, until 3 days after the activity has gone ahead. This enables Beyonk to process any refunds or cancellations. If you are covered under the Package Travel Regulation and need alternate payment options, that can be arranged.

If receiving sales via your own channels using the Beyonk software you are paid directly, assuming all payment details are correct. Commission due to Beyonk, or Beyonk channel partners is taken before any payouts to you. Bank processing fees are also taken before payouts to you, to make it easier for activity companies. For bookings via your own website, you are responsible for refunds and cancellations and you will not be refunded the Beyonk bookings fees.

It is your responsibility to ensure your experience is safe, and consistent with the description you provide in your advert. You should make sure you are comfortable with the customers attending by messaging through the beyonk website.


Refunds and cancellations

Refunds based on poor experience

Should a customer have a complaint or request a refund on the event you provide, it is your responsibility to resolve the situation and make good where necessary. Beyonk is limited to providing technology. The format and quality of your expereinces are solely your responsibility and any issues must be handled directly between customer and provider.

Should the customer request a refund owing to poor customer experience or issues relating to the service you provided, it is your responsibility to manage this client interaction and provide any refund as requested should you reach agreement. Should you need to provide a refund to a customer, you will not be able to recoup the commission Beyonk has taken for a sale. Beyonk will not be liable for the service provided, it is your responsibility to reach an agreement with the customer regarding any refund to make right any issues.

As a last resort, should you not be able to reach a resolution, Beyonk will aim to support you resolve the situation with the customer. Upon which point you may be subject to paying customers a full refund, pending the outcome of the investigation. You must manage all communications through the Beyonk platform to limit risk of you being liable for the full refund. We reserve the right to remove experience providers from the website who we find do not offer satisfactory service as assessed by us. We will not be held liable for any loss of revenue in this instance.

Cancellations and booking terms

You can set your own cancellation and booking terms that will be made clear to consumers upon booking.


Setting the minimum number of people on your trip

Whilst it is in the customer's interest to not have a minimum number of people set on experiences, we appreciate a guide must make it worthwhile for them to run experiences. There are a number of ways to manage the minimum number of customers required for a trip to go ahead:

Update your booking terms

If you have a minimum number of people required for your experience to go ahead, you must clearly state this in your terms, as well as how much notice you will give if the experience will not go ahead.

Set a minimum booking size

Set a minimum booking size required for the trip to go ahead. E.g. if you select the quantity of 2, a sale must be for 2 people or more before the trip goes ahead (In this case an individual would not be able to book unless they found a friend). Once a group booking of 2 has been reached, any number of people can book on, up to the maximum you set. The higher the minimum customers required, the more unlikely it is you’ll make sales. Experiences should be crafted with accessibility in mind, to help individuals join but also make it worth the guides time.


Quality & fair practice agreement

Provide best price guarantees through Beyonk

When using Beyonk services, you agree you will not offer a lower price for a comparable experience on any other platforms or services. If a customer has already booked this activity, you agree to refund the price difference within 14 days of the activity going ahead.

Ensure availability of events is kept accurate

You agree to keep the availability of your events up to date. By listing an activity on Beyonk for specific dates you are making a commitment to run the activity as advertised assuming you obtain bookings, your terms and conditions are met and unforeseeable circumstances do not interfere.

Ensure commission is paid

As we aim to increase the visibility of your experiences, you may receive additional customers. Should these customers contact you off the Beyonk platform and you become aware they’ve found your services through Beyonk, you agree to provide Beyonk with the commission owed should any sale or future sale go ahead. Should we find out you have not provided commission based on a sale that has been derived through Beyonk we reserve the right to remove all activities from Beyonk platforms and terminate any contracts in place. Should we provide proof of commission being withheld we reserve the right to recoup this commission through your account or by submitting an invoice to recoup funds, should your account have insufficient funds.

This does not apply in the instance where you get customers who become repeat customers and they do not book through Beyonk – we have no claim to this money.

Will not redirect Beyonk web visitors to other locations

You agree to not place links to any other websites from Beyonk.com (including advertising other websites, sharing blogs, social media or other channels).

We are trying to make our experiences more accessible which includes making all the necessary information customers need available on the website. By sharing links to other sites, you may be more vulnerable to claims from customers on the grounds of the information you provided being misleading. Should any cancellations or refunds be requested, the Beyonk platform will be less effective at investigating and resolving any matters. Experience providers found to be using external websites will be notified, links will be removed by admin and second offences may lead to expulsion from the platform.

Have a contingency plan in place

Should you fall ill, get injured or otherwise be unable to run the experience for any reason, you should aim to have a back-up experience provider in place if possible. It is important to remember some customers may be travelling long distances and taking time off work to participate in your event and everything in your control should be done to avoid negative experiences for customers. We encourage all customers to get insurance against the unforeseen circumstances meaning an event cannot go ahead, but you should try to mitigate this risk. We understand this is not always possible. In which case a full refund will be provided to customers and you will not receive any money for the experience not being provided.

Have necessary qualifications and training experience to run your experience

Upon registering and creating an account with Beyonk, you must agree you have the relevant certifications, first aid and insurance to run the experiences you list on Beyonk. You must ensure you keep these certifications, first aid and insurance up-to-date so you have cover at the time of the experience.


Your information, images and public information

You agree it is your responsibility to ensure all information submitted to the Beyonk platform is an accurate representation of the service you will provide. Should any information be deemed as misleading and legal action ensues, you agree you will indemnify Beyonk against all resulting legal damages and costs.

As part of Beyonk’s marketing strategy, we intend to share your experiences and provider profiles to make your experiences more visible and to inspire people based on the unique stories and adventures our guides have ventured on. You agree the information submitted can be used by us for marketing purposes on any other site or social media channel.

By using Beyonk services you agree that your information, logos, trademarks, name complies with English Law, including but not limited to Package Travel Regulation 1992 and Trade Description Act 1968. This includes have the correct permissions and agreements in place for the use of any material you may have reused.

We may help to write your experience descriptions and upload royalty free images to help customers read and understand what your experiences may entail. Time and money is spent on a copywriting team helping fill your spaces through the Beyonk website – these are not to be used elsewhere. The descriptions and additional photos written for the Beyonk website are not yours to own or reproduce elsewhere.


Using the Beyonk platform

We reserve the right to amend the look, feel, overall content of the Beyonk platform and associated pages without giving prior notice. We also reserve the right to amend or decline / delete information on our Beyonk platform. We reserve the right to amend our business model, pricing, terms and conditions and the way we work with suppliers or customers, but we will notify you in advance of any changes to commercial terms such as pricing. Our aim is to support experience providers, so we’ll do all we can to make it work for all who work with us.


Liability of Beyonk & suppliers

As far as is permissible by law, both Beyonk and our distribution partners accept no liability for loss from using the Beyonk service. This includes: technology problems, errors in listings or late / failures to post listings.

Activity providers accept that they have full responsibility and liability regarding the description and availability of activities sold on the Beyonk platform. Beyonk provides marketing advice on writing the descriptions and will even help with copywriting itself, but the activity provider must ensure these descriptions still remain accurate of the activity being delivered. Experience providers accept Beyonk is not responsible for the outcomes of their experiences and any possible damages arising from those experiences. Beyonk is not responsible for the customers that book onto each activity, nor is Beyonk responsible for any customer behaviors or actions. It is the supplier’s responsibility to ensure customers are capable of each activity, are looked after and are aware of the dangers of each activity they may partake in. The supplier must have appropriate protection in place including but not limited to insurance, first aid training, safety assessments, and consent forms.

Activity providers agree the customer is their responsibility during activities and Beyonk Limited cannot be held responsible. The supplier agrees to cover us against all claims made by a third party for the information provided for potentially misleading, inaccurate experience listing information or any negligence from the supplier. You agree we are indemnified against all damages, claims, and losses and expenses which may occur on the claims made by third parties.


Ending the contract with Beyonk

Both parties accept they may cancel the contract with one another. Upon which point prior obligations will be fulfilled including experiences that have been organised, or payments due to be made and will be governed by the terms laid out in this contract.


Additional technology terms

Beyonk endeavors to ensure booking systems and website integrations are available, stable, and robust at all times, however, as with any technology service, we are dependent on third party solutions for hosting, databases and more. By using Beyonk you indemnify Beyonk and partner websites from any claims for any losses or damages when the Beyonk service becomes unavailable. We reserve the right to remove any users of our software from our platform with immediate effect. We will aim to let you know as soon as possible of any outages and how we intend to get the service up and running again. In the unlikely scenario where Beyonk stops trading, we will endeavor to give you 14 days notice and a complete data export.


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